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Prescription

   How to read  prescription

   What is PD and Why  PD is important

   Can I fax you my prescription (Rx)?

   I have a prescription for eyeglasses. Can I use it for contact lenses ? 

Ordering

    Ordering the eyeglasses

    Ordering contact lenses

    Reordering contact lens 

Shipping 

    Eyeglasses manufacturing

    Contact lens  

    Shipping Methods ,Time and Cost

    Order Tracking 

Payment 

Taxes 

POLICY

     Garantee

     Warranty

     Return Policy

     Steps to return or exchange   

Contact lens Information

      Tips for Basic contact Lens Care

      Can I continue to wear my lenses fter the recommended replacement period?

      Can I swim in my contact lenses?

      Can allergies affect contact lens wear?

      Are there times when you should not wear contact lenses?

      Who should not wear contact lenses? 

 

 

Prescription  

   How to read  prescription

                                                         

                                                            Sample prescription    

 

SPH

CYL

AXIS

ADD

O.D

-2.50

-1.00

015

+2.00

O.S

-1.00

-0.75

165

+2.00

 

             O.D : means right eye

             O.S : means left eye

             SPH(Sphere) : the main amount of correction needed to see clearly    

                                        -sign : nearsighted / + sign : farsighted  / pl : plano = 0.00

             CYL(Cylinder) : the amount of correction needed to correct astigmatism

                  •  the majority of optometrist write the cylinder value with a minus sign while the majority of  opthalmologists

                        write  the cylinder value with a plus sign in front. These are just two different ways to write the

                        same prescription.

             AXIS : written in degrees which is the precise location where the astigmatism is found

                      ( 0 to 180°)

             ADD : an additional plus power over your single vision prescription to bring reading and

                       anything up close into focus(usually for the one over age of 40 ,  bifocal or progressive

                       prescription)

 

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   What is PD and Why  PD is important 

            Your PD or Pupillary Distance is the the distance between the center of the pupil in one eye

            and the center of the pupil of your other eye. If you do not have an accurate PD

            measurement ,the lenses in your glasses may not line up correctly with your pupils.

            The pupillary distance(PD) plays a major part  in deciding how correct will be your vision and

            how comfortable will be your eyewear experience and so proper care must be taken while

            measuring it. Using an instrument called a " pupillometer" is more accurate method to

            measure PD. This instrument can be used by an optician to use reflections of light  from the

            cornea to determine the exact pupil center.

           The other way measuring PD by you is using millimeter ruler measuring the distance between

            the center of your  pupils by  a friend being at distance  of about arms length away from you.

            but it is not the most  accurate way to determine your PD. It is recommended that you contact

            the office where you received your last  eye exam and ask them if they have it on hand or

            if you can be measured.

            You will be much  happier  with your new glasses if you have an accurate measurement.

            If you are living near our retail store,please drop by us to measure your accurate PD by using

            instrument called “pupillometer".In case of  measuring the pupillary distance for kids,

            who are less likely to stay still, it is always better to take the   measurements through

             professional optician

              

               If you have two different numbers for PD, you have either been given  both the

              distance/reading or  right eye/left eye:

                                ex)      •  62 ( total PD = right +left )

                                           •  60/57 : distance/reading PD

                                           •  30.5/29.5 : right /left  PD (this can be 60 in total) 

               you can fill out PD right/left separately or totally(seperate PD is more accurate)

 

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   Can I fax you my prescription (Rx)?

             If you are having trouble with our online help, you may fax us your prescription to

             604-533-2174.

             Please include  email address . We will guide you how to enter your prescription into

             on-line order

 

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   I have a prescription for eyeglasses. Can I use it for contact lenses ?

             While your eyeglasses and contact lens prescriptions may seem the same, they usually have

            some differences. Since eyeglasses are usually about 12 millimeters from the eye,

            the prescriptive power  of a contact lens will be slightly less nearsighted. Most Doctor's will

            give you your eyeglass prescription only. Doctor's office or Optician will then convert it to a

            contact lens prescription. you may need to have the curve of your eye measured for the

            contacts to fit properly.

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     Can I get color contact lenses without a prescription?

            No. Colored contact lenses come in different sizes and must be fit to your eye by eye

            professioners.

            We only sell you contact lenses through online that you are already wearing successfully. 

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Ordering  

   Ordering the eyeglasses

            •Find out what’s your size of frame by measuring total width of your present eyeglasses .

                

               (Total width : distance from outside to outside on front of frame)

                 -  Small  size frame : total width 125 ~ 129 mm

                 -   Midium size frame : total width 130 ~ 134 mm

                 -   Large size frame : total width 135 ~ 139 mm

                 -   X-large size frame : total width – more than 139

            • Search frame of yours by using the main menu classified by the size of total width(small/

               medium/large.. frame.)first and refine further by using sub menu(men/women/metal/plastic/

               full frame/semi-rimless...) or using menu classefied by brand or "sort by" box or "search"

               box.   

            •  Enter the prescription/PD and choose the types of lens and glasses.

            •  Enter your delivery information. You can open account for checking your order history and

                future 

                easy ordering.  You can also choose “instant checkout” without opening account

            •  You can pay to PayPal with 2 options. First option is paying with your credit card

               (Visa, Master,American Express),second option is paying through your PayPal

                account. Upon completion of

                your order you will see a confirmation page with an order number. This means that

                your order has been received and is on its way. You will be sent an email copy of this

                confirmation

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   Ordering contact lenses

            •  Find the same contact lens you are wearing on the site by using contact lens menu found

               at the homepage or enter it in the search box found at the homepage.

            •  Once you have chosen your contact lenses, enter your prescription (Rx) information

               which is written in the contact lens box

              Enter your delivery information. You can open account for checking your order history and

              future  easy ordering.  You can also choose “instant checkout” without opening account

            •  You can pay to PayPal with 2 options. First option is paying with your credit card

               (Visa, Master,American Express),second option is paying through your PayPal

                account. Upon completion of

                your order you will see a confirmation page with an order number. This means that your

                order has been received and is on its way. You will be sent an email copy of this

                confirmation

               Top

 

     Reordering contact lens

             •  Log in by clicking the “My Account” or “Log in” menu found on the top of homepage to

                make you easy to order not to re-enter all your information. If you have not opened

                account , just order as you did before using instant checkout.

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Shipping 

 

Eyeglasses manufacturing 

             •  It usually take 1~2 business days to manufacture your order but some  special order

                (high cylinder,uncommon prescription) slightly take longer.

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     Contact lens  

              •  When you order the contact lens which is the most common, we are able to process

                 your order  the day we receive it and ship it either that day or the following day.

                 But It may take slightly longer to process on a less common contact lens, such as toric ,

                 multi-focal lenses  ,color lenses or not  popular lens. These lenses often have to be

                 special-ordered and can take up to an additional 3~5 business days to process.

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     Shipping Methods ,Time and Cost

 

            Destination         Shipping methods                  Time                              Cost

 

            All Canada    Canada Post  express     2~3 business day    free(over $129) or  $9.50               

            USA                 Canada Post  Air             4~10 business day            $ 9.50

            International    Canada Post  Air              6~10 business day            $14.50

 

                  We apologize for the inconvenience, but we are not able to send  deliveries to PO boxes.

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     Order Tracking

                  We will send you an email when your order ships which will include a tracking number and

                  instructions for how to track your order online. 

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Payment

                We accept only the PayPal payment to protect your information. You can pay to  PayPal 

                with your credit card(Visa, Master, American Express) even though you didn't  open an 

                account  with  PayPal.

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Taxes

                No tax on the prescription products ordered but HST on the non-prescription products.

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POLICY

 

    Garantee 

                We guarantee that we deliver authentic brand products to you at the excellent price.

                (We are authorized dealer which is only given to store retailer) 

                All our brand products are controlled by manufacturers as their authorized dealer

                in Canada.

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    Warranty

                • 1 year warranty on manufcturer defects on eyeglasses frame and lens

                •  covering all replacing cost for defective contact lenses.

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Return Policy

                We will issue a full refund or replacement of goods in all instances where:

                 •  wrong prescription contact lenses or eyeglasses are supplied to you.

                 •  damaged  products are supplied to you

                 •  the products you have ordered are returned to us as undeliverable by the postal service.

 

                 If within 30 days of order date the product is found unsatisfactory,the products

           can be returned for a full credit or exchanged with equal or less value ones.

           Products must be in their original condition.            

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    Steps to return or exchange:

                 •  Email to us(sensevision.ca@gmail.com) to obtain a Return Merchandise Authorization

                     (RMA)Number. This RMA Number MUST accompany all returned merchandise.

                 •  To receive credit or refund, you must send  our e-mail having RMA number along with

                     the returning products.                

                •  Address the return package as follows:

                   SenseVision.ca  19579 fraser hwy Surrey  BC  Canada    V3S 6K7

                 •  For your protection, items should be returned via traceable mail. we recommend that

                    you ship your return back to us via Fedex or Canada Postal Service with insured service.

                    This protects you in case the shipment is damaged or lost in transit. This will also allow

                    you to track your return shipment easily through that carrier. We cannot assume

                    responsibility for misdirected, damaged, or lost shipments.

                 • Please allow 2-3 weeks for your store credit, refund or exchange to be processed.

                       * Custom Lenses and made-to-order lenses can not be canceled, returned, or

                         exchanged..

                       * We charge $20.00 for lens cutting when the eyeglasses is returned.

                       * Shipping charges are not refundable

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Contact lens Information

 

  Tips for Basic contact Lens Care

                 • Clean and rinse your lenses with the appropriate solution to eliminate the deposits that

                    accumulate through the day; these deposits are many and varied (from tears, fingers,

                    dust, makeup, pollution, etc.) and are invisible to the naked eye.

                 •  Disinfecting your lenses will destroy harmful germs, and help prevent eye infection –

                    which can be serious – and ensuring safe wear.

                 •  Before handling, inserting or removing the lens, clean your hands with a pH-neutral soap

                    containing no oil, cream or perfume. Dry your hands with a clean lint-free towel.

                 •  Be careful when using cosmetics, lotions, soap, creams or deodorants. They may cause

                     irritation if they come into contact with your eyes.

                 •  When wearing contacts, be careful using aerosol products such as hairspray.

                 •  Always insert your lenses before applying makeup and remove them before taking off

                     your makeup.

                 •  Remove your lenses if they are exposed to an irritant or harmful vapor.

                 •  Always carry a spare pair of lenses with you.

                 •  Always keep a pair of recently prescribed glasses handy for those times when you may

                    be unable to wear lenses.

                 •  Always keep a pair of glasses in your car.

                 •  Always replace lenses on time as directed by your eye care practitioner.

                 •  Do not use lenses past their use-by date.

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   Can I continue to wear my lenses fter the recommended replacement period?

                  Contact lens materials vary, and lenses should not be worn for longer than the

                  replacement period recommended by your eye care professional. The purpose of

                  replacing contact lenses on a frequent basis is to allow you to enjoy the benefits

                  they were designed to provide.

                  A recent study conducted by the Centre for Contact Lens Research shows that silicone

                  hydrogel lens patients who are compliant with the manufacturer-recommended

                  replacement schedule have better comfort and vision at the end of the day than

                  non-compliant patients.

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  Can I swim in my contact lenses?

                 Contact lenses are porous and may absorb chemicals, microbes or other impurities

                 in the water, which may harm or irritate your eyes and possibly lead to an infection.

                 Additionally, lenses can stick on or easily fall off of the eye and get lost if eyes are opened

                 under water. Swimming in contact lenses, without wearing protective goggles, could lead

                 to an infection in the eyes, which if left untreated, could lead to a scar on your eye, or in

                 rare cases, loss of vision. .

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  Can allergies affect contact lens wear?

                 Sometimes people experience discomfort when they have seasonal allergies, which

                 can be aggravated by wearing contact lenses. You may have to reduce your wearing time

                 or discontinue wearing your lenses until the allergy symptoms have passed.

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  Are there times when you should not wear contact lenses?

               • Exposing contact lenses to water during swimming or while in a hot tub may increase

                 the risk of eye infection from microorganisms.

               • Fumes, smoke or vapors should be avoided to reduce the chance of lens contamination.

               • In some cases in which protective eyewear is recommended or required.

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  Who should not wear contact lenses?

              You should not wear contacts if you:

              • Have an eye infection or inflammation (redness & swelling).

              • Have an eye disease, eye injury or dryness that interferes with contact lens wear.

              • Have a systemic disease that may be affected by or impact lens wear.

              • Have certain types of allergic conditions.

              • Are using certain medications, such as some eye medications.

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